New arrivals to Yarl’s Wood can often feel distressed and disorientated. We work especially hard during this time to ensure that our arrivals process is as smooth and as worry free as possible. There are a number of checks and procedures that must be completed upon arrival so that we can give the best possible care to all of our residents, but these are done with great care and respect to reassure our residents and help them to feel looked-after and heard.
Many of our staff speak multiple languages, including Urdu, Punjabi, Bengali, French and Spanish and we have access to a Chinese interpreter who attends the Centre each week. For residents with other language needs we access translators through Language Line. Effective communication is essential for both staff and residents.
The health and wellbeing of our residents is of the utmost importance to us at Yarl’s Wood. Our onsite comprehensive healthcare system gives residents access to doctors, nurses, counsellors, dentists, optometrists and allied health professionals. Community midwives regularly attend the centre to manage the care of our pregnant ladies and ensure that their needs are met.
We work hard to ensure that all who have dealings with Yarl’s Wood, be they residents, staff or visitors, are treated with respect and decency at all times.