UPDATE - Yarl’s Wood will be piloting more video call options for residents…..

Yarl’s Wood IRC is currently trailing a Skype, WhatsApp, and Facetime pilot, during this time you may be able to use this service.  To allow people here to better communicate with friends and family.  The pilot will run from Friday 25th January until Monday 18th March

This service is available Monday to Friday with the following 30 minute slots:

• 10:00 - 10:30
• 10:45 - 11:15
• 11:30 - 12:00
• 13:30 - 14:00
• 14:15 - 14:45
• 15:00 - 15:30
• 15:45 - 16:15
• 16:30 - 17:00

If you would like to use this service please ring the booking line on 01234 821167

Please note due to Skype licensing we will not be able to connect to Skype for Business users, also the Skype pilot is only available for friends and family, it is currently not being used for legal visits. Please download and install the free Skype communication tool, https://www.skype.com/en

No video or audio recordings are taken from the video calls, we will only log date, time and booking ref that will form part of the final report.

By using this service you agree to the following terms

Rules for Use of Video call systems

• Privacy will be given during your call, but a supervisor will be present outside the room
• Sessions will be available in 30 minute slots
• The resident will be required to consent to these terms of use for video call before they are able to book a session
• At the start of the call, you will be asked to verify your identity before the call is permitted to commence
• video callers and residents will be expected to be dressed appropriately – not in swim wear or underwear etc
• All video call sessions will be visually supervised by staff
• Supervising staff have the right to terminate the video call where the terms of use are breached
• Supervising staff may use their body worn cameras to record any breach of the terms of use, either by the resident or the video caller
• Any evidence of a criminal offence having occurred will be referred to the police
• Video calls must not be recorded or published. Evidence of recording will result in the call being terminated and the evidence passed to the police
• Video calls will not be intercepted or forwarded to a third party
• A video call will be terminated as a result of foul or abusive language, swearing, sexualised behaviour, or any behaviour that is deemed inappropriate by supervising staff
• A breach of the terms of use will result in a ban from booking future video call sessions

You must:

• Be conscious of and respect other users, including their right to work in privacy and in a quiet environment.
• Report any concerns from the call to a member of supervisor staff or by calling the main number 01234 821000.
• Co-operate with the supervisor at all times and obey any instructions given.

You must not:

• Not use video calls to engage in any unlawful activity.
• Ask the resident to adjust the camera or point at staff or other residents
• Share your screen or display any material which is unlawful or is likely to cause offence to others, including pornographic (of any description), racist, or homophobic material.


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Yarl's Wood Immigration Removal Centre