Learning and Development

Learning and Development

It is our aim to ensure that staff:

  • have the knowledge, skills and experience needed to perform
  • have the ability to contribute actively to the achievement of our business objectives
  • continue their own development

Staff training and development form a key part of our Business Plan and we have a comprehensive approach to both internal and external training.

Internal Training

Internal training can be undertaken in a variety of ways depending on the specific needs of the individual.  These can take the form of:

  1. Mentoring: on the job training provideing one-to-one development in real life situations.
  2. Induction: when starting a new role, as a result of new employment or because of internal transfer.  All key information is passed on and training specific to the role is completed prior to the individual taking full responsibility within that role.
  3. Click here for an example.

    The role of Detention Custody Officer (DCO), for example, is a vital yet complex one. As such, all new DCOs must complete a 5-week Initial Training Course (ITC) to an appropriate standard.

    This ITC includes specific training in areas such as:

    • the role of immigration
    • human rights
    • diversity
    • health and safety
    • conflict management
    • control and restraint
    • first aid
    • fire awareness
    • substance awareness
    • security awareness
    • vulnerable residents
    • report writing

    This ensures that he or she has been able to implement the training into the day-to-day requirements of the job.


  4. Internal training:in-house courses run by the Company such as health and safety, control and restraint, fire awareness, manual handling and all Initial Training Courses (ITC).
  5. Industry specific and vocational qualifications: where appropriate the Company encourages employees to obtain relevant recognised qualifications.
  6. Acting up: we encourage our staff to apply for suitable acting up posts as these provide a valuable avenue to further increase knowledge and understanding in areas where staff already show ability.
  7. Secondments: acting up posts provide a valuable avenue to further increase knowledge and understanding in areas where staff already show ability.

Learning and Development

External Training

Any training that occurs outside of the work environment.  Examples include:

  1. Short courses and conferences: details of courses, seminars and conferences are held in the Training Department.
  2. Day release: employees undertaking training that requires day release may be eligible for paid day release provided they are following a recognised course related to their work with the Company.
  3. Evening classes:provided the course is work related and the employee is considered to have the necessary application and ability the Company may consider reimbursement of evening class costs.
  4. Correspondence courses / Open University: in exceptional circumstances the Company may consider contributing towards the cost of these courses.

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