Working for Serco

Working for Serco

Serco is one of the leading service and outsourcing companies in the world.  We work in close partnership with customers and staff to manage smooth and positive change to attain our vision - to be leaders in our chosen markets. 

Serco has a unique and proactive view on the service industry; our values underpin everything we do and are key to making us an employer of choice.

Our 4 values are:

Trust - We work hard to earn trust and respect. We deliver on our promises; are open, straightforward and honest; do the right thing; and take personal responsibility for getting things done.

Care - We care deeply about the services we provide, the communities we serve, and we look after each other. We work together to deliver high-quality public services, often of great importance to the nation and the communities we serve. We take care of each other, and those we serve, and we aim to make a positive difference to people’s lives.

Innovation -We aspire to be better than anyone else at what we do. We continuously improve our ways of working, and try new ideas, big and small. We share our knowledge and experience and embrace change, knowing that if we don’t provide innovation and value for money to our customers, our competitors will.

Pride - We want to be proud of what we do. We know that the work we do is important, and we take pride in doing it well. We value energy and enthusiasm, skill and experience, and an ability to make hard work fun. We contribute both as individuals and as part of a team. Being Proud of what we do acknowledges that we are doing things well and making a real difference.

    We invest time, money and effort in our staff so that they can excel.  We build strong, positive relationships within our establishments and their surrounding communities.  We award our staff for their performance and we deliver on our promises. Awarding staff performance:
      We encourage new ideas and creative thinking, and reward our staff:
      • Employee of the Month - awarded locally
      • Contract award - Director’s Award
      • Divisional and Global awards – Pulse Awards
      • Yarl’s Wood has 4 Pulse Awards and 3 Global Awards for ‘making an exceptional impact’


      We regularly review our salary scales to remain competitive with annual salary progression, dependent upon performance.

      Annual leave

      All staff receive 28 days of annual leave, inclusive of bank holidays, on a pro rata basis.


      Serco offers a Group Stakeholder pension plan.  The Company will match your contribution up to 6% of your annual salary.

      Working for Serco

      Life Assurance

      Staff life assurance cover, subject to the terms of the policy, represents twice the basic annual salary of the individual.  Upon joining the pension scheme this increases to three times the basic annual salary of the individual concerned.


      Serco is committed to staff learning and development to empower people to reach their full capability and enable each individual to progress within the organisation, maximising his or her contribution to the business.

      Flexible working

      Serco is keen to promote flexible working arrangements and recognises the benefits that flexible working can bring to individuals seeking to strike a better work-home life balance, and to our business as a whole.

      Childcare vouchers

      Staff with children are eligible for the Care-4 Childcare Vouchers scheme, which helps meet the cost of registered or approved childcare for children aged 0 to 16.  Parents on the staff can take part of their salary in the form of Childcare Vouchers that are non-taxable and exempt from national insurance contributions.

      Employee of the Month

      This gives managers the opportunity to nominate employees who have shown outstanding performance.  .

      Unum Lifeworks: Employee Assistance Programme

      As part of its continuing investment in employees, Serco provides the Unum Lifeworks service.  Free and confidential, this service provides advice for employees on topics that may affect health, family, money matters or work related issues.


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